Privacy Policy
This privacy policy sets out how FutbolTour.com uses and protects your personal data.
1. Important information and who we are
This privacy policy informs you about how FutbolTour.com collects and processes your personal data through the use of this website, including any data you may provide when you register with us or purchase a product or service.
This website is not intended for children and we do not knowingly collect data related to them.
Controller
FutbolTour.com is the controller of your personal data (referred to as "the Company", "we", "us" or "our" in this privacy policy).
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this policy. If you have any questions, including any request to exercise your legal rights, please contact the DPO using the information in the contact section.
2. Types of personal data we collect
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, last name, former names, username or similar identifier, title and date of birth.
- Contact Data: Includes billing address, delivery address, email address and telephone numbers.
- Financial Data: Includes bank account and payment card details.
- Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data: Includes information about how you interact with and use our website, products and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which are not considered personal data as they do not reveal your identity directly or indirectly.
3. How are your personal data collected?
We use different methods to collect data about you including:
- Direct interactions: You may give us your personal data by filling in online forms or by contacting us by post, phone, email or otherwise.
- Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment and browsing patterns. We collect this data by using cookies and similar technologies. Please see our cookie policy for more details.
- Third-party data: We collect Technical Data from analytics providers such as, among others, Google.
4. How we use your personal data
Legal bases
The law requires us to have a lawful basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Performance of a contract with you: When we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: Where it is necessary for our business and pursuit of our legitimate interests, for example to prevent fraud and to allow us to provide you with the best and most secure customer experience.
- Legal obligation: Where we need to comply with a legal obligation to which we are subject.
- Consent: We rely on consent only when we have obtained your active agreement to use your personal data for a specific purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
| Purpose / Use | Type of Data | Legal Basis and Retention Period |
|---|---|---|
| Register you as a new customer. | (a) Identity (b) Contact |
Performance of a contract with you. We will retain this data for 3 years, or no longer than necessary to fulfil the purposes for which it was collected. |
| Process and deliver your order. | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts). We will retain this data no longer than necessary. |
| Manage our relationship with you. | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests. We will retain this data no longer than necessary. |
| Administer and protect our business and this website. | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, network security, fraud prevention). (b) Necessary to comply with a legal obligation. We will retain this data no longer than necessary. |
| Use data analytics to improve our website, products and services. | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers, keep our website updated and relevant, and develop our business). We will retain this data no longer than necessary. |
| Send you relevant marketing communications. | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to carry out direct marketing) OR your prior consent. We will retain this data no longer than necessary. |
Marketing
You may ask us to stop sending you marketing communications at any time by accessing the website and adjusting your marketing preferences. If you opt out of these communications, you will still receive service-related communications that are essential for administrative purposes.
5. Disclosure of your personal data
We may share your personal data when necessary with the parties set out below:
- Fraud prevention agencies to verify the information you provide and reduce the risk of fraudulent activities.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. International transfers
We share your personal data within the FutbolTour.com group. This may involve transferring your data outside Uruguay to our overseas offices in other MERCOSUR countries. Whenever we transfer your personal data out of Uruguay to countries that do not offer the same level of data protection, we ensure that a similar degree of protection is afforded to it by using approved standard contractual clauses.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and third parties who have a business need to know.
8. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. In some circumstances you can ask us to delete your data (see below). We may also anonymise your data for research or statistical purposes.
9. Your legal rights
Under data protection laws, you have the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data in certain circumstances.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your data.
- Request restriction of processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us at [email protected].
Fees and timing
You will not have to pay a fee to access your personal data, unless your request is unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month.
10. Contact details
If you have any questions about this privacy policy or wish to exercise your rights, please contact our DPO at [email protected].
11. Complaints
You have the right to make a complaint at any time to the Uruguaian Data Protection Agency (AEPD), but we would appreciate the chance to deal with your concerns before you approach them.
12. Changes to the privacy policy and your duty to inform us
We keep our privacy policy under regular review. This version was last updated on 2 August 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your data changes.
13. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.